Visitor
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2 Messages
Cancelled internet service, keep being asked to return rental equipment that I never had
I cancelled service after being charged for a rental modem (I've always owned my own modem). I contacted Xfinity Support Assistant multiple times over six months to get it corrected and the charge refunded. However, the charge kept recurring everytime even though the agents said it had been corrected. I've chatted with them after cancelling too since cancelling service, I keep getting texts to return the equipment.
How do I get this corrected?
XfinityEricB
Official Employee
•
2.6K Messages
3 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In"
If necessary Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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