Visitor
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1 Message
CANCELLED SERVICE ALMOST MONTH AGO STILL GETTING BILL
I called to cancelled on June 24th asked to cancel same day was told it will be cancelled same day and I will get final bill in about a week. Today July 14th got a past due notice email with amount of $130. I have already returned equipment. Please fix this problem. Xfinity customer is horrendous.
XfinityKei
Official Employee
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2.6K Messages
18 days ago
@vat829 I'm sorry for the frustration this has caused you. Our team can help resolve this for you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityPeterH
Official Employee
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3K Messages
18 days ago
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