Cancelled service and still owed monies from last payment.

Hi there @user_81vftu Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Please follow the steps below to send a direct message. 

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2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum