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user_4ysppg
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Sunday, August 2nd, 2026 6:46 PM

Cancelled Service in December at Oak Brook Office - Sent to Collections After

I cancelled my service with you in December of 2025 through the Oak Brook location and dropped off all equipment.

My account was sent to collections for $120 even though I made my final payments at the Oak Brook location.

I even had an additional auto payment taken out in January for the service I had already cancelled.

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15 days ago

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XfinityNatalie

Official Employee

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979 Messages

16 days ago

Greetings, user_4ysppg! Thanks for reaching out with your billing concerns after your cancellation. I understand it is important to ensure you have peace of mind after cancelling your account without any worries of a remaining balance being sent to collections. By chance, did you receive a collections letter or notice in an email where you can contact your local collection's office to check if they cleared the balance you paid off?

 

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user_4ysppg

Visitor

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2 Messages

@XfinityNatalie​ I have a collections record on my credit report for an amount of money that I was told I did not owe. In fact, I am pretty sure Xfinity auto-paid an extra month after my cancellation.  I did not receive any billing for the amount in collections and I did not receive any notices of collections. It just showed up on my credit report one day.

(edited)

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15 days ago

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XfinityKei

Official Employee

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2.6K Messages

@user_4ysppg Our team can certainly check your account to resolve your final bill and collection concerns with you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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15 days ago

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