Visitor
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1 Message
Cancelled service on May 30, still getting billed
The service at [Edited: Personal Information]was canceled at the end of May, and there was a credit of -74.68 that I was told would be refunded. Instead, a bill was forwarded that includes June and July charges for Disney+, MHZ Choice, and Peacock premium as well as regular monthly charges.
All services related to this account through Xfinity should have been canceled at the end of may as was assured by your representative on cancellation. Please remove all post-account closing charges and refund by check the 74.68 that was owed when the account closed on May 30.
[Edited: Personal Information]
XfinityJustinM
Official Employee
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348 Messages
2 months ago
Hi @user_iysywb, thank you for bringing this to our attention. We surely want to make sure things are closed out properly, and that you are refunded any amount due to you. To get started, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I look forward to reviewing things for you.😀
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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