Visitor
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1 Message
Cancelled WiFi but Still Getting Charged
I called to cancel my WiFi on 7/31 and am still getting billed. I called back again 8/13 and they said my account has still not been canceled and that there was a note to cancel it, but wasn't actually cancelled. I tried canceling again but was also unable to get it completed because I had been left on hold for so long that I had to hang up. I already returned my modem after my 7/31 call and thought my internet services would be canceled after my call otherwise I would've done it in the store.
Can I get help to finally cancel my internet services?
EG
Expert
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120.1K Messages
5 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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3.6K Messages
5 days ago
@cancelmyaccountpls
Thank you for reaching out. We apologize for any inconvenience, and you’ve reached the right team to help with canceling your account and setting the proper expectations.
To get started, please send me a direct message with your first and last name and confirm your service address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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