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user_f5b84l
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Friday, January 10th, 2025 8:05 PM

Cancelled

I called multiple times to cancel as I was being charged and my WIFI DID NOT EVEN WORK. I live in a small place and my wifi barely reached 10ft. ridiculous. I emailed and called to cancel. A customer service rep told me my account would be cancelled and no need to worry about the last month payment since I had disconnected my router and modem myself (it was not working a big!!) Now I am being HARASSED by some debt collector claiming to be comcast. this is ridiculous.  Nobody in customer service can give me a straight answer. 

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Updated 

3 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

3 months ago

 

user_f5b84l I'm so sorry to hear about your experience—this is incredibly frustrating, and I completely understand your concerns. You should never have to deal with billing issues, especially after being assured your account was canceled and no payment was due. 
 
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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