Visitor
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1 Message
Cancelling Services
We are moving next month and will no longer need xfinity internet services. We are typically billed on the 17th of the month and would like to continue services until as close to that date as possible, but cancel before we are billed again, as we will be moving on September 15th.
name on account: [Edited: "Personal Information"]
Address: [Edited: "Personal Information"]
XfinityAmira
Official Employee
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4.3K Messages
4 days ago
Hello user_ku5s93! Thanks for taking the time to reach out on our Xfinity Forum. We certainly hate to see you go, but we very much appreciate the time you have been a customer with us. My team is here to support you, and we can assist you with disconnecting your account. To help you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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