Visitor
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1 Message
Cancelling
I can’t cancel my bill. I’ve been trying to and it won’t let me. I’m also being told I’m not the account holder when I’m the only account holder.
Visitor
•
1 Message
I can’t cancel my bill. I’ve been trying to and it won’t let me. I’m also being told I’m not the account holder when I’m the only account holder.
XfinityMarshante
Official Employee
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570 Messages
2 months ago
Hello @user_btd4yg, thank you for taking the time to leave a post. Sorry to hear that you are encountering issues when trying to access your account.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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