Cannot add a payment

user_4e8htj, Thanks for letting us know. As a consumer myself, I can understand how important it is to have your payment method updated as easy as possible. We are the right team to help. Over social media, are team of experts specialize in resolving payment method concerns. We can help. To get started, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.