Visitor

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3 Messages

Thursday, September 25th, 2025

Can't add new payment method. Error message

I need to add a new payment method in order to pay my bill and I'm getting this error message:

You can't add a new payment method yet

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.

Oldest First
Selected Oldest First

Official Employee

 • 

643 Messages

15 days ago

Good afternoon user_d3y4cr. Have you already added and verified an additional email address, and phone number on your account?

 

Visitor

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3 Messages

I did. Both should be verified.

Official Employee

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643 Messages

I have just sent it now. I will be on standby for once you have received it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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