3 Messages
Can't afford bill anymore
My rate jumped from 60 to 80 dollars! this is outrageous! who can afford this!? Is anyone available to see if I can keep my current TV/internet plans but at a cheaper rate? I do not think it is fair you guys offer the best rates to new customers all the time and then as
XfinityRichard
Official Employee
•
2.5K Messages
6 hours ago
Hi there, @user_7nyxep ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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