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user_h0890s
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Visitor

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1 Message

Friday, September 26th, 2025

Can't Apply Discount To Account Despite Being Approved

I'm at my wits end with xfinity. So close to cancelling. They randomly added $40 to my bills a month ago without any warning of a pay increase. I've been approved for a discount, have an email saying the discount has been approved, and yet a customer service representative said that they couldn't do anything on their end to apply it. Can't even find an email, keep getting referred to the useless AI. Please can I have an email address or a phone number to someone that can genuinely help me??

Question

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Updated 

14 days ago

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XfinitySara

Official Employee

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2K Messages

14 days ago

Hello, @user_h0890s! Thank you for reaching out over our community forum with your billing concerns. You've come to a great place for support :) Our Digital Care Team is awesome to work with because we are experts in all areas of your account, and it'll be our pleasure to help in whatever way we can. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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