1 Message
Cant cancel service
Been trying to cancel for 3 months, scheduled a dozen calls backs to never hear from a single one, then to get a call saying I'm late on payments for a service you have been trying to cancel, and explain the situation and she basically said it wasn't her problem, beyond unprofessional I will never use xfinity again and you will never see a cent for these 3 months of [Edited: Language]
XfinityTony
Official Employee
•
1K Messages
2 months ago
@user_zjeqw8
Hi there! Thank you for bringing your concern to us. I can definitely help you get your account cancelled. Please, send a DM to Xfinity Support with your full name and address to get started. I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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