Cant cancel service

Been trying to cancel for 3 months, scheduled a dozen calls backs to never hear from a single one, then to get a call saying I'm late on payments for a service you have been trying to cancel, and explain the situation and she basically said it wasn't her problem, beyond unprofessional I will never use xfinity again and you will never see a cent for these 3 months of [Edited: Language]

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CC_Tony

Retired Employee

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1.4K Messages

2 years ago

@user_zjeqw8
Hi there! Thank you for bringing your concern to us. I can definitely help you get your account cancelled. Please, send a DM to Xfinity Support with your full name and address to get started. I'll see you there!

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message

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U

user_lr6uf8

2 Messages

There is no "Direct Message" icon, and https://forums.xfinity.com/direct-messaging sends me back to https://forums.xfinity.com

2 years ago

0

XfinityWilliam

Official Employee

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1.4K Messages

user_lr6uf8 Before sending a direct message, we ask our customers to create a new post, that explains the concern they are having. This is to let other customers know if they have the same issue, what the resolution is.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

Billing

user_zjeqw8

Cant cancel service

CC_Tony

user_lr6uf8

XfinityWilliam

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