Visitor
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1 Message
Can’t cancel
Called to cancel last Monday. Received confirmation number. Today get email saying I will be billed next week. Called and they said they couldn’t do anything and to let it bill then ask for refund.
Visitor
•
1 Message
Called to cancel last Monday. Received confirmation number. Today get email saying I will be billed next week. Called and they said they couldn’t do anything and to let it bill then ask for refund.
Accepted Solution
XfinityAdrienne
Official Employee
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1.9K Messages
3 days ago
Thank you so much for taking the time with us to ensure that the services were completely cancelled with us, @U33161! Please don't hesitate to reach out to us in the future if you have any other questions/concerns, we are happy to help. Have a wonderful rest of your day!
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XfinityJeniece
Official Employee
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3.9K Messages
10 days ago
Hey there, @U33161, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with ensuring your account is disconnected correctly. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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