2 Messages
cant change any billing info
keeps looping on sending me a verification code, how the [Edited: Language] am i supposed to pay my bill if the card on file is expired and i cant change it? this has happened in chrome Version 129.0.6668.101, on chrome on mobile, as well as edge and does not change if i do email or text. This needs to be fixed as soon as possible. I can't get to an agent because the [Edited: Language] chatbot that gate keeps you from speaking to someone cannot possibly process anything outside the prompts.
XfinityRaf
Official Employee
•
587 Messages
1 month ago
Good evening @bryceald. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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