Visitor
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1 Message
Can’t Chat or Message – Account Suspended
Hi, my Xfinity account is currently suspended and I’m unable to reach anyone through chat or phone. I also don’t have the option to send a direct message here on the forum.
Can a support agent please enable my messaging access or help me resolve this ASAP? I need to discuss a payment arrangement or service restoration. Thank you.
XfinityMarshante
Official Employee
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570 Messages
2 months ago
Hello @Hoodgothuchiha, thank you for taking the time to leave a post. Sorry to hear that you are having issues getting assistance due to your account status. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We see that you already sent a direct message,, so we can continue there.
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