@user_cxq5jw Thanks for reaching out to us via Forums to make us aware of this payment issue you're experiencing. I would be more than happy to review your account to see what we can do resolve this for you.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
XfinityRaul
Official Employee
•
3.2K Messages
8 days ago
@user_cxq5jw Thanks for reaching out to us via Forums to make us aware of this payment issue you're experiencing. I would be more than happy to review your account to see what we can do resolve this for you.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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