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NorthEast_User
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Visitor

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2 Messages

Friday, September 26th, 2025

Can't make bill payment, Safari, Firefox, etc

Are there others that battle trying to make a payment. 
I am tech savvy, and now how to clear my browser history , clear cache, etc. 
YET, I always face difficulty when logging in, and trying to pay my Bill. 

Paying a bill should not be such a chore. My guess is the platform has so many bloatware and spyware that my webpage doesn't load. 

Ad Blocker is probably the only thing I have setup that might conflict with the site, they should be testing the site throughly this absurd. If they can't fix this paywall system, they should at least not charge for the month, until it is fixed. 

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14 days ago

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XfinityMatthew

Official Employee

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957 Messages

14 days ago

@NorthEast_User Sorry to hear you are having issues paying the bill. Are you getting any error messages when logging in or trying to make the payment? Have you attempted to use the Xfinity App to try and make a payment?

 

More options to pay the bill can be found here: https://www.xfinity.com/support/articles/pay-your-bill-echat

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NorthEast_User

Visitor

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2 Messages

Funny enough, I've had issues simply logging in - in the past. However, right now the challenge was simply paying. I was able to login, and view the amount I owe, but as soon as I clicked "Pay Bill" I was not taken to the page where I enter my credit card data. 
I tried using the chatbot customer support, but as you can imagine that was painful because the chatbot kept telling me stuff that did not relate, and failed me to put me with an agent.  
If I were to see Xfinity to be more reliable I would use autopay, however these edge cases makes me fearful of the practices conducted on how my data is stored, hence why I don't like storing credit card information on the site.  I might have to avoid this altogether by going to an office and making payments there. 

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14 days ago

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XfinityMatthew

Official Employee

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957 Messages

@NorthEast_User  Where does the site take you when you clicked on the "Pay Bill" option?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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