Hello @user_9w22gg, thank you for taking the time to leave a post. Sorry to hear you're having trouble making your payment online. I can certainly understand how frustrating it is when you're trying to pay your bill, and the website isn't working as expected. To help narrow down the issue, could you let us know what happens when you attempt to make the payment? For example, do you receive an error message, does the page fail to load, or does the payment simply not process? Thank you, @EG
@user_9w22gg, thank you for the details. Have you tried refilling your prepaid account through the app or only through the website? Here is a link that will direct you to the app to download: https://www.xfinityprepaid.com/refill
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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120.1K Messages
14 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1.3K Messages
14 days ago
Hello @user_9w22gg, thank you for taking the time to leave a post. Sorry to hear you're having trouble making your payment online. I can certainly understand how frustrating it is when you're trying to pay your bill, and the website isn't working as expected. To help narrow down the issue, could you let us know what happens when you attempt to make the payment? For example, do you receive an error message, does the page fail to load, or does the payment simply not process?
Thank you, @EG
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