Can't update payment method

@XfinitySean​ It's been around 2 months. I've been trying to change the payment method on and off, and it has never worked.

user_br653c Well good thing you are connected with the Xfinity Forums team, let's see if we can assist you with getting this change processed today. Send over a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

@user_wue298 Are you having issues with updating your payment method?

@user_wue298​ Yep! An Xfinity Employee helped me with it.