Change in Billing

• My monthly bill unexpectedly increased by nearly 60%, from $35.00 to $55.00.

• On July 26th, I spoke with a support agent named Bhawana about the price hike.

• The agent stated that my promotional pricing had ended and I was on the cheapest available "everyday pricing" plan.

• The agent promised to escalate a request to a "backend team" to "unlock" the lower-priced plans on my account.

• I was told this process would take 2-3 days and be completed by July 30th, at which point I would receive an email notification.

• The agent promised that after this process was complete, I would be able to switch to a new plan for a similar price to what I was paying before (approximately $35-$40).

• I was also told this new, lower-cost plan would come with a free speed upgrade from 600 Mbps to 1000 Mbps.

• The agent's final instruction was to wait for the email and then contact support to make the plan change. It is now past the promised date and I have not received any communication.

I have not, for the life of me, been able to connect to an agent. I am stuck in an endless spiral of "let me assist you" and want to solve this. Anyone else experienced this? And if so, what happened? 

Bonus points if you can figure out how to actually talk to a human (even one using ChatGPT!), instead of the profoundly useless Xfinity Assistant.