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1 Message

10/12/2026 9:05 PM

Change my direct payment catd

Hi, my card recently got compromised and I’d like to put another card on my account so I don’t have any service interruptions

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Official Employee

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2.4K Messages

17 minutes ago

Hey there, @user_ad17xs! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand how frustrating it is to have to update all the payment methods when your cards have been compromised. You will want to update your stored payment method following the steps here. Once it is updated, you can set the new card as the primary card. Please let us know if you have any other questions/concerns, we are happy to help. 

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