Thanks for reaching out. We apologize for any inconvenience you’re experiencing while trying to change your due date.
With our updated billing procedure, you should still have options available to change your due date. When you log in to your account to make the change, you should see a list of available dates to choose from.
To clarify, are you not seeing any available dates to select?
Hello @user_naogik, and thanks for reaching out on our Xfinity Community forums.
To help us better understand where the issue is occurring, can you let us know the steps you're taking when you attempt to change the due date?
Are you making the change through the Xfinity app, or are you signed in on the Xfinity website at Xfinity.com? If you're using the website, please let us know which browser you're using as well.
If you're accessing your account through a web browser, it may also help to clear your browser's cache and cookies, then sign back in and try the request again. Sometimes stored site data can cause pages to hang or display unexpected errors.
Any additional details about the steps you're taking and where you're seeing the error will help point us in the right direction.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityOrlandoM
Official Employee
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3.8K Messages
18 days ago
@user_hb86mu
Thanks for reaching out. We apologize for any inconvenience you’re experiencing while trying to change your due date.
With our updated billing procedure, you should still have options available to change your due date. When you log in to your account to make the change, you should see a list of available dates to choose from.
To clarify, are you not seeing any available dates to select?
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user_naogik
Visitor
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1 Message
5 days ago
I cannot change my due date either, i get a "Looks like something went wrong Please reload" page, and it will not re-load.
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