change payment method

My credit card was restricted but I have a new one. I can't find the place to change my payment method online.

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XfinityJeniece

Official Employee

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3.5K Messages

6 months ago

Hey there, user_0zenb6, thanks for reaching out through Xfinity Forums regarding your payment details. Here is a link on how to update your payment information, https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments. Let me know if this helps!

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niftyneedle

Regular Visitor

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2 Messages

I have had the worst time connecting with xfinity to change my payment method. the site does not allow me to do this and I have tried to connect with them since 10 am this morning! VERY POOR SERVICE. My old bank account was hacked and all I want to do is be able to pay my bill without problems. I can believe than can't mail bills anymore, It is only a way for them to charge late fees. It says my connection will be tirned off if I don't pay. I had a heart attack and am back home thanks to a doctor here in Hereford, MD and Dr. Finney at St. Joesph Hospital. I should not have to go to all this troulbe since 10 AM this morning to connect with xfiniy. I called twice and got hung up on. So how does one do this so it ends up a win win situation instead of pure furtration and hatred of the company I get cable service with?

(edited)

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15 days ago

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XfinityJon

Official Employee

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639 Messages

Hey there niftyneedle. First, I certainly hope you are doing okay. I am more than happy to assist you further. I will need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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15 days ago

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EG

Expert

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113.8K Messages

6 months ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.

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user_ol2gxj

Visitor

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1 Message

3 months ago

I have the internet you advertised for senior citizens at $30./month, but when I tried to change my debit card number, the message said I don't have any xfinity accounts. ????

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user_uybz6j

Visitor

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1 Message

10 days ago

How do I find out current bill payment method

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Billing

user_0zenb6