Changing wifi plan

Hello,

I'm changing my wifi plan and was unable to select keep current hardware, but now it is telling me I have 15 days to return it. I cannot return it, I need it for access to the internet, and it made no price difference. How do I update this?

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XfinityDilary

Official Employee

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2.8K Messages

15 days ago

Hello! Thanks for posting on our Community forums for assistance, user_ey4c50. We'd be happy to help with your equipment concerns. Did you complete the order already?

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user_ey4c50

Visitor

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2 Messages

Yes, the order did not let me change it so I didn’t think it would be a problem.

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1 day ago

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XfinityBenny

Official Employee

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1.2K Messages

@user_ey4c50 Thanks, that should be fine. If you get a new modem, you can return either one. The system just wants to ensure there is only one onsite. Did you get a new modem shipped?

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1 day ago

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user_ey4c50

Changing wifi plan

XfinityDilary

user_ey4c50

XfinityBenny

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