Charge a $100 tech fee want to dispute the charge.

I lost two days of work since I had no internet. When the tech finally came out, he said that the modem was l installed by the previous tech. He moved it upstairs and grounded it.

If anything, I think I deserve a credit!

Please advise me. I'm ready to go back to Verizon and that's saying something!

[Edited: Personal Information]

Responses

EG

Expert

•

107.1K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

2

U

user_ugpa35

2 Messages

I got through and they took off the charges! I had already removed my account from auto payment and was all set to go to Verizon.

Thanks for your help.

1 month ago

XfinityAmandaB

Official Employee

•

1.6K Messages

user_ugpa35 I am glad to hear we were able to get you taken care of thank you for the update.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 month ago

0

XfinityAlfonso

Official Employee

•

1.2K Messages

1 month ago

Hello user_ugpa35 thank you so much for reaching out and adding your voice and experience to our Forums. We would be happy to assist in this visit charge concern.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

0

Billing

user_ugpa35

Charge a $100 tech fee want to dispute the charge.

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EG

user_ugpa35

XfinityAmandaB

XfinityAlfonso

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