Visitor
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1 Message
Charge a cancelled account
Hi:
I closed my account and the last day of service was August 4. and also I returned all my equipment as requested by you.
Now I was charge on my Credit Card on August 5 $ 139.63.
Would you please refund the charge.
It is very difficult to get a phone number to contact you.
Thank you
XfinityDilary
Official Employee
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2.7K Messages
1 month ago
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user_lo9xwg
Contributor
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21 Messages
1 month ago
Have you had any luck actually resolving and getting your refund? I am in a similar situation but for overcharges taken from my account for a post-cancellation period I shouldn't have been billed for but have received the most ridiculous responses from customer service trying to pin down an answer on my refund. Last week, I was chatting with an agent via chat and he had a rep call me to give me"verbal consent" for my refund (insisting he couldn't initiate it without my verbal consent and because he was just a chat agent, he couldn't call me for it himself) and the person he connected me to on the phone started LAUGHING when I told her what he had told me. She called him a liar and told me he was full of "lies, lies and more lies" when I kept reading her his responses to me. Eventually, when I asked him how to file a formal complaint, he just disconnected my chat. Hopefully you've been able to find someone at this company with some integrity - there has to be at least one (right?).
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