Charge a cancelled account

Hi:

I closed my account and the last day of service was August 4. and also I returned all my equipment as requested by you.

Now I was charge on my Credit Card on August 5 $ 139.63.

Would you please refund the charge.

It is very difficult to get a phone number to contact you.

Thank you

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XfinityDilary

Official Employee

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2.5K Messages

2 days ago

user_g6ixs7 Thanks for posting on our Community Forums for assistance. We're sincerely sorry to hear about the unexpected charge. I know how frustrating this must be, and we'd be happy to investigate this further. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_g6ixs7

Charge a cancelled account

XfinityDilary

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