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user_xoib68
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Visitor

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4 Messages

Friday, April 10th, 2026 3:09 AM

Charge after cancelling

I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled and would not owe for another month. I received a message that I owed for the month, how do I fix this?

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6 days ago

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XfinityThomasA

Official Employee

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3.4K Messages

7 days ago

 

We're sorry to see you go, user_xoib68! We appreciate the time you spent with us. Just to make sure everything went smoothly—have you received the confirmation email for your disconnection request? To help clarify billing, Xfinity bills one month in advance, and charges are prorated to your disconnection date. Your final bill will be clearly labeled as such and will not include any new charges for future services. However, depending on your account's status, and payment history; there may still be a remaining balance for services used up to the disconnection date. Can you confirm if you received your final bill statement or a regular monthly statement?

 

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user_xoib68

Visitor

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4 Messages

It is a regular monthly bill covering services from march 24 - april 23. My cancellation was for march 23.

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6 days ago

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XfinityAngie

Official Employee

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2.5K Messages

 

user_xoib68, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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6 days ago

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