Visitor
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2 Messages
Charge for a Cancelled Account that was Transferred
Last year I purchased a home and set up a new service at the home, which was to be a transfer of my existing service from my apartment. This was not processed correctly by Comcast agents (likely because it HAD to be set up via chat) and I am being charged for an "early-service cancellation" in error. I have called several times and been transferred all over. I was assured by the last agent the issue was resolved the fee would be refunded. However, I've now received a letter from a credit agency.
Please help me get this resolved. I am not going through the nightmare of a phone system and would appreciate an email address to send this to.
Accepted Solution
XfinityChelseaA
Official Employee
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237 Messages
1 m ago
Good Morning!
Thank you for reaching out to our team here via our very own Community!
We'd be happy to help in getting to the bottom of any billing concerns that may be had!
Please feel free to join us via a private message, and be sure to include the address in which we'd had services established as well your current address, and your first and last name! Rest assured, you're in good hands! We look forward to chattin' with ya!
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_eff9b9
Visitor
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2 Messages
1 m ago
Thank you for the quick response. I've located the direct message. Suggestion - why not put this email address somewhere visible on my customer account or on the website?
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