Charged after cancellation

I was charged nearly $50 almost a month after I cancelled my service. I paid for the last month of service and several days before that monthly service ended I cancelled. I went to my local xfinity store, they said I owed nothing and had nothing on my balance to pay. Then a month later I’m being charged $49.36 for “balance transfer” what??

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XfinityJorge

Official Employee

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2.4K Messages

9 hours ago

user_8vd3i3 Hello and Happy Friday! Thank you so much for using our Forums to take the time out of your day to directly contact us. I see that you are having some what of a difficult time with the bill after canceling and our team is here to help. To get started can you send us a DM with your complete name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

user_8vd3i3

Charged after cancellation

XfinityJorge

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