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VINTAGEMIND400
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Sunday, March 9th, 2025 3:51 PM

Charged for a device I returned

I was charged for a device[doorbell cam] I returned and they keep saying that they made the adjustment while each month the same price shows up in my account then this month they charged me $100 for the dumb thing that I already sent back, since they are emotional terrorist and lack honest respect for the client they should be fired. Since they refuse to do an average job. I’m also certain they’ve been breaking and entering into the property I live at since the same problem has happened at another apartment building i lived in a few years ago when I had Xfinity. 

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Updated 

1 month ago

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XfinityEva

Official Employee

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1.6K Messages

1 month ago

Hello there, thank you for taking the time to reach out to us, we can certainly help make sure the returned device has been removed from your account and that you are no longer charged. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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