Visitor
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1 Message
Charged for monthly phone plan but representative, [Edited] at Flowood, MS store never could get set up.
I went to Flowood, MS store first phone service and replace box for Wi-Fi. Dalvia tried to set my account up. She deleted my e sim too early in the process and could do nothing. She told me to go to Cricket and have them load another sim and that the account number and transfer pin were incorrect, which they were not. the end of the acct. ended in three 6s and she was only seeing two. I had to pay 10.70 for another sim. She refused to reimburse me. She also charged my bank card 25.00 for a month of service when she never even got the phone activated. I want my total of 37.50 returned to my bank card asap!
Deborah [Edited: "Personal Information"]
[Edited: "Personal Information"] cell
I am seriously considering returning my Wi-Fi box and ending business with finite due to this mess!
XfinityMatthew
Official Employee
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594 Messages
19 hours ago
Hello @user_406xbv Sorry to hear about all the issues with getting the mobile started for you. We will want to take a look at the account to see exactly what needs to be taken care of. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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