Charged Full Amount After Cancellation – Refund Issue

I canceled my Xfinity Internet service around December 19, 2024, but I was still charged the full monthly amount of $104.85 instead of a prorated amount of around $10. I have contacted Xfinity Customer Support multiple times, and each time I was told that a ticket was opened to refund the $95 difference back to my bank account (my original payment method).

However, I still haven’t received the refund. Some representatives even told me that the refund was given as Xfinity credit, which I do not need since I no longer use Xfinity services. I have repeatedly asked for the money to be refunded to my bank account, but this issue remains unresolved.

This is now my fifth attempt to resolve this. What should I do next to get my refund processed correctly? Has anyone else experienced this issue, and how did you resolve it? I’d appreciate any advice.

Responses

EG

Expert

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109.7K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaf

Official Employee

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836 Messages

2 months ago

Good afternoon @user_vg4c83. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we ask you to send a message. We can continue in your private message.

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U

user_n2ta3g

1 Message

Like others I am still be billed long after canceling my Xfinity account, please advise.

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Reply

21 days ago

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you for reaching out to us here @user_n2ta3g. I will be happy to look at any billing question on the account from here for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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