Charged full bill after cancelling

user_533ba1 Hi there! I appreciate you reaching out and allowing me to assist. I understand how this can be quite frustrating and it is my goal to ensure that it is properly resolved. I am happy to review your account, cancellation and charges so that we can properly address this. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems.