Visitor
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2 Messages
Charged twice after cancelling
I was charged $93.91 for the month of August, AFTER my lease ended july 31st . The wifi has NOT been used since then when I thought I cancelled my account. I called in september, and you said it would get refunded and my account was cancelled. Well I never received the refund AND i was just charged ANOTHER 93.91. I deserve a refund as soon as possible and I will need an email confirmation that my account is definitely cancelled and that I will be receiving a refund of $187.82.
XfinityJustinC
Official Employee
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1.7K Messages
2 days ago
Hello, @user_wcl71d thank you for reaching out over Xfinity Forums. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
With being new to the forum, I understand if you're not familiar with the process, in the future we ask that you wait to send the direct message until directed. Since you have already sent that, I'll follow up with you there to continue.
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