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user_0cqfo8
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1 Message

Thursday, June 12th, 2025

Charged twice for now wifi pass and it's not letting me connect any devices

I purchased the now wifi pass on June 7th and it has not worked since. I have chatted with several agents who were not able to resolve the issue. Should i make a report for fraud charges on my bank card since it was charged for a service I don't have

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11 days ago

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XfinityVictor

Official Employee

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1.7K Messages

4 months ago

 

user_0cqfo8 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_krofsp

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3 Messages

I do not have service with xfinity. I was trying to pay for the 30 day wifi pass. 

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11 days ago

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user_krofsp

Visitor

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3 Messages

11 days ago

I am not a current Xfinity customer. I attempted to purchase the 30 day pass. Every time I put in my card information, it kept saying invalid card number. But when I just checked my bank account, I was charged all 4 attempts I made. How can I get this reversed?

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user_krofsp

Visitor

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3 Messages

11 days ago

So I cannot supply an account number

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XfinityJeniece

Official Employee

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3.5K Messages

Thanks for confirming, @user_krofsp! If you are having issues with the WiFi Pass you would need to reach out to our Xfinity Assistant at https://www.xfinity.com/xfinityassistant/. We do not have access to support these passes. 

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11 days ago

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