1 Message
Charged twice
I’ve been apparently charged twice for the one DVR I have for the last 2 years and this has happened before. I demand my money back or I will be filing a complaint with the FCC and the BBB. This is absolutely ridiculous.
1 Message
I’ve been apparently charged twice for the one DVR I have for the last 2 years and this has happened before. I demand my money back or I will be filing a complaint with the FCC and the BBB. This is absolutely ridiculous.
XfinityJanelle
Official Employee
•
1.5K Messages
3 months ago
Hey @user_zl6e1v , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your charges. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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