1 Message
Charges $100 installation fee on my final invoice
I upgrades to 2gb and was told to exchange my modem at the store. Drove there and installed the modem myself and did not even get 900mb at any time. I cancelled my account and xfinity charges me $100 installation fee for a modem I picked up and installed myself
XfinityJamesC
Official Employee
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1.7K Messages
26 days ago
Greetings, @user_36duhg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unexpected charge. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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