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user_muooj1
1st Topic

2 Messages

Monday, October 7th, 2024 1:07 AM

Charges on bill

I didn't know i was paying for home security until today.

I was charged for a long time & never used it.

I think I should be receiving a refund of some sort?

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2 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

2 months ago

Hello user_muooj1 we are always happy to assist in reviewing your bill and find cost-savings for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address so we can find your account. 

 

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user_muooj1

2 Messages

I took home security off of my account yesterday. I am very unhappy that I have been paying for something that I never used. I live in a secure apartment and no need for the service that I was being charged. I feel that I should receive some type of a refund.

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2 months ago

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_muooj1, thank you for taking the time to reach out on social media.  I understand your concern with the Home Security, and I'd like the opportunity to check into that for you. 

 

We do our best to make sure customers are completely informed with the changes made to their accounts through approvals, and confirmation emails as well as notices on their monthly bill. 

 

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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2 months ago

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