Regular Visitor
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2 Messages
clarification on new charges
On June 3rd I had a live chat with xfinity rep regarding our Gateway needing to be restarted 2-3 times per week, the rep made a change and it
has increased our monthly bill, I would like to know exactly what that change was
XfinityAmira
Official Employee
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4.2K Messages
5 days ago
Hi Bolt283, we appreciate you taking the time to visit our Xfinity Forum. We value you as a customer, and my team is here to support you. We would love to review your bill with you to determine the reason for the increase. Please send us a Direct Message so that we can better assist you with this. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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111.4K Messages
4 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section.
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