Visitor
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3 Messages
Closed account billing glitch after cancellation - balance error
I canceled my Xfinity internet service on September 10 and used my own equipment. My unreturned equipment fee was successfully waived, and a live chat agent confirmed I would have a $99 credit and a $0.00 final balance.
My final statement date was scheduled for October 20, but my online portal is glitched. It shows a balance of $14.12, but underneath it says "your first bill will be ready after your first day of service." The system seems stuck in a loop and is not applying my promised $99 credit.
I have a screenshot of the chat confirmation showing the credit. Can an official employee please help me get into a secure DM so I can provide my details, have this credit manually applied, and get a final invoice showing a true $0.00 balance? Thank you
XfinityThomasA
Official Employee
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4K Messages
57 minutes ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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