Visitor
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1 Message
Closed Account Turned Over to Collections Agency
Account was closed on 9/5/2025 @ 6:26pm Pacific Time. Final payment was made and account was closed by CSR.
Several subsequent calls made to Xfinity Mobile to resolve payment requests after account was closed.
My credit score has been affected and I have submitted a dispute with Experian and a complaint to CFPB.
This collection needs to be recalled and removed from my account and credit history.
Thank you!
XfinityJeniece
Official Employee
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3.8K Messages
2 hours ago
Hey there, @Kaiju1973-0001, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with ensuring that collections were notified of the payoff and get everything resolved for you. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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