Collections Agents

I terminated my Xfinity service a few months ago. It was near the start of the billing cycle and due to moving, so we went in person and returned everything. The "closing" was relatively easy until a month later we received a bill for the month, even though we had already moved out at that point. It’s not like we even had the option to transfer the service, due to the location of our home.
I tried contacting agents and calling but since the account was closed, speaking to someone about the issue was impossible. Now Collections agents are calling about this debt but it feels unfair to settle. I am really worried about this potentially affecting my credit score.

Responses

XfinityAmandaB

Official Employee

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2.1K Messages

24 days ago

user_v26g3h Thank you so much for stopping for help with your billing after you disconnected your account. I would be happy to review those billing details for you and make sure you are not billed for time you did not have services. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_chc6zo

1 Message

I have the same situation and cant locate what you are referring to.

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Reply

19 days ago

0

XfinityRay

Official Employee

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2.7K Messages

Hi there, user_chc6zo! Thanks for reaching out about help with the past bill. We are happy to look further into this with you.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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