Visitor
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1 Message
Comcast cancelled my order offer after a few day, lie?
Hi, long story short, on Monday Oct 26, 2026 a representative and supervisor on chat offered me a deal for "1G, Xfinity pro extender, 5 year price lock for the price ~73$". I received the Xfinity Pro Extender, set it up and been using it. Today 10/31/2026, it was gone from my account. I contacted and they said the order was cancelled because of mistake. [Edited: Inflammatory Language] ? I'm a diamond customer and that was the offer i got. Now all of them said they cannot get it back.
Someone really lied ... Ticket number [Edited: Personal Information]. Noone wants to help me, all of them ditched me ... please comcast.
XfinityJustinM
Official Employee
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1.2K Messages
54 minutes ago
Hi @user_9d16hw,
Welcome to our community forums support page after so many years with us! For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This helps other members of the community with similar issues to find the answers they need. With that being said, we can certainly review your account. Our team will follow up with you in the direct message conversation that was created.
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