1 Message

Saturday, April 5th, 2025

Closed

Comcast debt collections

payment
I fully paid my total billing amount. Are you goiing to let Comcast collection know the debt id cleared?
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Official Employee

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1.7K Messages

6 months ago

 

user_6m3w26 Thanks so much for reaching out to us here today with your concerns! It can take up to 30 days for your credit reoprt to update, then the debt will show Paid In Full. Please let me know if you have nay other questions!

 

Visitor

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3 Messages

I don’t know how to do that. I just replied to 6m3w26 hoping you’d see this. 

Visitor

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3 Messages

5 months ago

I have a dept dispute as well. I’m trying to get in cleared so I can signup for Xfinity Mobile. My name is [Edited: Personal Information]. 

(edited)

Official Employee

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2.2K Messages

Thank you for reaching out to us @user_6m3w26! Could you please send our team a direct message with your full name and full address? We’d like to take a further look at your account. To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 months ago

I have a similar issue. I paid my bill for my final cycle in May, disconnected my service June 3rd, and was assured over the phone that I was fully paid and owed nothing more. Then at the end of June, my card was charged $1.80. I contacted the support line to reverse this, and they wouldn't tell me what that $1.80 was for but initiated the charge reverse. Again, the $1.80 was automatically paid, and Xfinity agreed it was an incorrect charge and reversed it. Yesterday I received a paper bill in the mail for $1.80 again, and this morning I received an email saying it had been sent to debt collection. I want this corrected and removed from my credit report IMMEDIATELY.

Official Employee

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2.3K Messages

 

user_7razf8 I would be reaching out if I were in your shoes too. Please in the future should you need help start with your own public post that way you will be following your guildelines and get the help needed. That said please go ahead and send us a DM with your full name and complete address: 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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