Visitor
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1 Message
Comcast Negligence
Having an issue with a bill. I am being charged for services at an address I no longer lived in between April to July of 2025. I called three separate times in those months to disconnect the service. I was told it was disconnected two prior times and finally canceled on the third call. This caused a bill to incur for services I couldn’t not utilize. I was talking to filling and the disconnection department last night to try and fix the issue by crediting my account and removing the bad credit from my history. This was an issue that could’ve been avoided if the customer service team that handled my case was dealt with initially. I should not have to pay for their mistakes. I am being told that this issue could not be credited so what do you all have to do to fix this issue.
XfinityDena
Official Employee
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4K Messages
6 days ago
I would be happy to take a look at the account @user_vwx7ig
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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