1 Message
Comcast still Billing Me after Cancellation/Equipment Return
I recently moved to an area that doesn’t have Comcast.
I went in store to cancel and return my router and any other equipment. I only had Xfinity internet service (which is a whole other story). Everything seemed fine, and I thought I was done with it until this morning.
I received notice that Comcast keeps billing me for my monthly internet service even though I canceled the contract. Furthermore, I tried turning off autopay and deleting information, but the system keeps returning a “restricted” message when I attempt to do so.
What is going on and how can I get Comcast to quit billing me?
XfinityJoe
Official Employee
•
548 Messages
1 month ago
Good morning, @user_3nnkn5 we would be happy to resolve your billing concern. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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