1 Message
Complaint About Charge Error on Xfinity Account
I am writing to file a complaint regarding a charge error on my account. Xfinity set up two accounts for me:
Account Number: [Edited: "Personal Information"]
Account Number: [Edited: "Personal Information"]
At the time I received the device from Xfinity, I only had one active account: [Edited: "Personal Information"]. However, due to an error, Xfinity has been charging me $105.84 per month on account [Edited: "Personal Information"] from September to December, totaling $318, even though I did not have an active Xfinity device during this period.
I am seeking a refund for the erroneous charges on account [Edited: "Personal Information"].
Thank you for your attention to this matter.
EG
Expert
•
109.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBradM
Official Employee
•
915 Messages
2 months ago
@user_lquz6x Our team can definitely investigate this billing discrepancy and make any adjustments needed. If you could please send me a DM with your first and last name along with your full-service address and accounts numbers, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
0
0