complaint

Hi, my name is Kalyn [Edited: "Personal Information"]. I am writing you to give a formal complaint on your Xfinity Assistant online team. I have been trying for over a week to get my account fixed. The account was in another person’s name who it wasn’t supposed to have been under for over 5 years. I had much trouble getting anyone to understand that or give me an option to fix this. Justin was one who actually did help and had the name fixed for me. The whole reason why this issue arose was because my wifi bill has tripled in price. I was attempting to find a better promotional deal on the wifi and add a mobile line. Every one of your team members have given me different prices for the same services. Someone within minutes of each other has given me ridiculously different pricing. One in particular reported she would get me a promotional deal of the same wifi plan I currently am on for $45/month and mobile line for $0/month for 12 months. Of which I approved the order after her arguing with me multiple times about me not having changed my password two hours prior to the interaction. However I never received confirmation via email of said order which she gave me a “number” for. So my question is what exactly do your online team members do if they are meant to help your customers but yet do the exact opposite and cause them trouble? If someone would like to honor this said offer I would be more than happy to keep services with your company but if not then I will be taking my business elsewhere. I sincerely hope they do not give other customers as much trouble as they have me.